Register your bed

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It is with the retailer that the purchaser’s contract of sale exists. In the unlikely event that a problem should arise, you should contact the retailer within one month of the problem occurring. The retailer will establish the nature of the alleged complaint and recommend an appropriate course of action.

Five-Year Guarantee

Harrison Beds will repair or replace, free of charge, any product that becomes defective within five years from the date of purchase due to faulty materials or poor workmanship.

Additional Five-Year Warranty

Should a defect become apparent between five and ten years from the date of purchase, Harrison Beds will repair or replace the product. A usage charge will be applied based on the sliding scale. For example: The charge for a mattress that is five years old would be 5/10ths of the current retail price. Products replaced within the warranty period are supplied with a new guarantee. Faults resulting from unreasonable or improper use will not be covered by this warranty.

Examples of such misuse would include:

  • Allowing the product to become soiled or insanitary.
  • Ignoring the Care Instructions.
  • Subjecting the product to excessive wear and tear.
  • Where a mattress is used with a base that is not fit for purpose, or in the case of slatted bases where the gap between the slats is greater than 75mm.
  • Rolling or folding your mattress.

Harrison Beds may vary the terms of this guarantee, if in our sole opinion, the circumstances of any case are such as to require special consideration. Where a replacement is required Harrison Beds reserves the right to substitute an alternative fabric if the original has been discontinued. However, we do endeavour to match to the original fabric, but when fabric is taken from a different batch, it is possible for a colour variation to occur and therefore bases, headboards or footboards may vary slightly.

On Delivery

Harrison mattresses are heavy. We advise that you seek assistance to move, turn and spin the mattress. Handles are provided to assist with this but they should not be used to carry the mattress for any lengthy distance. Harrison mattresses are designed to be slightly shorter than the base; this is to accommodate headboards and bedding. They are hand crafted and by their very nature will vary slightly in size. To this end, there may be a size variation of + /- 2cm.

Upholstery Settlement

The natural fillings used in your Harrison mattress will tend to settle over the first few weeks or months. Do not worry if hollows appear in the sleeping areas of your mattress leaving a central area of unsettled fillings. This is a result of the fillings compacting under your body weight. This is quite normal and is not a fault. By following the turning/spinning instructions below, in due course the fillings will compress to a near even level over the entire mattress surface.

Turning & Spinning Your Mattress (Seasonal Turn Mattress)

Your mattress should be turned as frequently as possible, preferably once a week for the first 12 weeks as follows:

Week 1 Start with the label on the top of the mattress at the foot end.

Week 2 Spin the mattress through 180 degrees so the label is now on the top of the mattress under your pillow.

Week 3 Turn the mattress over completely so the label is now on the underside of the mattress at the pillow end.

Week 4 Spin the mattress through 180 degrees.

Week 5 Turn the mattress over completely so the label is on the top side of the mattress at the foot end (the original starting position).

Then repeat this full cycle.

Thereafter: Your mattress should be spun 180 degrees monthly and turned over every six months. WARMSIDE / COOLSIDE

After the initial twelve week period of turning/spinning, mattresses with Warm/Cool Sides (as indicated on the label) should be set with the appropriate seasonal side upwards. The mattress should be spun through 180 degrees monthly and turned over twice a year to coincide with the seasons.

Airing Your Mattress 

Leave your mattress to air on a daily or weekly basis - simply leave the bed linen turned back for a few hours each time. The vents set into the border of your mattress will allow air to circulate around and through the mattress.

Please note, this is an overview of how to care for your new Harrison mattress. For full guidelines, please refer to the care guide booklet that came with your new bed.

From time to time we may contact you with news, but we do not share your details with anyone else.

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To validate your new bed’s warranty, please tick here to confirm you have read and understood the care guidelines set out above and in your welcome pack.